Australia shipping fee:
Orders $50 and over will qualify for FREE delivery within Australia
All orders under $50 are a flat rate of $7.00.
New Zealand shipping fee:
$14.00 for orders less than $25.00
$9.00 for orders between $25.00 and $49.99
$5.00 for orders $50 and over.
When will my order ship?
Orders will usually be dispatched within three business days (72 business hours). Please note there may be some dispatch delays during periods around sales or holiday periods like Christmas. You then must allow for up to 10 days with standard delivery by Australia Post. Orders are dispatched Monday to Friday (Australian EST) and not on weekends or public holidays.
How do I track my order?
We supply Australia Post with your e-mail address so that 'tracking advice' emails can be sent to track your parcel. You will get an email update when your parcel is scanned by Australia Post as 'arriving at a dispatch centre' and then as 'delivered' or being 'available for collection'. This process normally involves no more than three emails. Your email address is not collected, remembered, or distributed by Australia Post or any other third party.
Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been dispatched. You can track your order by clicking the link in your email.
Delivery times after dispatch will depend on the postal carrier’s delivery service. Please check the Australia Post website for more information on estimated delivery times.
We do not offer the option to pick up orders from our warehouse.
We use Australia Post e-Parcel delivery. This is a registered service that can be tracked. Estimated delivery times are 3-10 days. For suburbs and regional areas add a day or two accordingly, depending on the distance from the CBD.
This service requires a signature upon delivery, so we recommend you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Post Office. Carriers will not leave packages unattended/unsigned for.
- Yes, we deliver to PO BOX or Street Address.
- We deliver on Monday-Friday only.
New Zealand orders will take approximately 5-15 working days (goods often arrive sooner than this, but transit time varies based on destination and performance of postal services).