Diary Shop is committed to providing excellence in customer service and customer satisfaction. Our 100% satisfaction guarantee provides you with a full refund if you are not satisfied with your purchase for whatever reason as long as your purchase is returned to us within 30 days.

Returning your purchase is easy. Just make sure it's returned unopened and undamaged, including the outer packaging — that is, the products can be removed from the shipping material, but the original manufacturer's packaging must remain as new and intact.

Returns Process

Please see the simple steps below.

  1. Complete  online return form and email it to our Diary Shop team diaryshop@collinsdebden.com.au
  2. Ensure all fields are filled in this will cover 
    • Order Number (located top left hand side of your invoice starting with 20000) 
    • Return Authorisation number 
    • Full Name and Delivery Address 
    • Brief reason for the return 
    • Action requested 
  3. Once authorisation for the return is given please ensure the goods are packed securely in the original packaging along with the returns form and address your package to 

Collins Debden


Building A,

Level 2, Suite 201,

20 Lexington Drive,

Bella Vista NSW 2153

Upon receipt we will check the goods and confirm the next steps. We'll gladly give you a refund for the full amount of the merchandise (not including shipping.) No re-stocking fees, no strings attached.

Processing your refund may take up to 15 business days as returns can take up to 7 working days to get back to us.

© 2020 Diaryshop Store. All rights reserved.